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Select your desired rug from our curated catalog, choose your preferred dimensions (e.g. 160 × 230 cm or 200 × 290 cm), and click 'Add to Cart'. At checkout, provide your shipping details and choose your preferred payment option. You will receive an immediate confirmation email and SMS with your order number.

We accept all major payment methods including Indian Credit & Debit Cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking across 50+ banks, EMI options on credit cards, and Cash on Delivery (COD) for eligible pincodes up to ₹10,000.

Yes! We specialize in bespoke artisanal weaving directly from our Bhadohi looms. Whether you need an oversized living room rug, an extra-long runner, or a custom color match for your interior project, please visit our Custom Orders page or WhatsApp our design concierge at +91 8090910988.

Orders can be modified or cancelled within 24 hours of placement by contacting hihomes.store@gmail.com. Once an order has been packed and handed over to freight logistics, it cannot be recalled and must follow the standard return procedure after delivery.

We offer Free Standard Shipping across India on all orders above ₹1,999. For orders under ₹1,999, a flat shipping fee of ₹150 is applied at checkout. For Cash on Delivery orders, a nominal handling fee of ₹99 is applicable.

Ready-to-ship catalog rugs are dispatched within 24–48 hours from our Gurugram hub. Estimated delivery timelines are 4 to 7 business days for metro cities and 6 to 9 business days for the rest of India. Made-to-order artisan pieces require 2–3 weeks of loom weaving before dispatch.

Once your rug has been picked up by our courier partner, you will receive an automated email and WhatsApp message with your tracking link and AWB tracking number. You can monitor live transit status directly on the courier partner's portal.

Please inspect the outer packaging before signing the delivery receipt. If the wrapping appears punctured or torn, note 'Damaged Outer Packaging' on the courier slip and take photos/video. Email us within 48 hours of delivery at hihomes.store@gmail.com and we will arrange an immediate replacement.

Yes, we ship internationally on select bespoke orders. Please reach out to hihomes.store@gmail.com with your required dimensions, design preference, and destination country for custom air freight rates.

We offer a 7-day return and exchange window for standard in-stock catalog rugs from the date of delivery. The rug must be unused, unwashed, and rolled in its original protective packaging with all tags attached.

Bespoke custom-sized rugs and made-to-order commissions woven specifically to client specifications cannot be returned or refunded for change of mind. They are only eligible for replacement in the rare event of transit damage or manufacturing discrepancy verified within 48 hours of delivery.

Once your return request is approved, we generate a Return Authorization (RMA) and schedule a reverse courier pickup directly at your doorstep. Please roll the rug neatly and secure it in protective packaging for the courier agent.

After the returned rug is received and inspected at our Gurugram facility, your refund will be processed within 5 to 7 business days. Prepaid orders are refunded to the original payment source; COD orders are refunded via direct bank transfer (NEFT) or UPI.

Yes! Every HI-Homes rug is handcrafted by master artisans in Bhadohi, India—the historic carpet capital renowned for centuries of fine weaving. We use traditional hand-tufting, hand-looming, and hand-braiding techniques using premium natural wool, organic jute, and cotton.

Yes, shedding is a completely natural characteristic of genuine hand-tufted wool rugs. Short fiber remnants trapped during artisan shearing work their way out with initial footfall. It will taper off significantly after 4–8 weeks with gentle, regular vacuuming on suction-only mode.

Please visit our visual Rug Size Guide to view architectural room placement diagrams for Living Rooms, Bedrooms, and Dining Rooms. As a general rule: leaving 12–18 inches of exposed floor around your rug creates a balanced, harmonious room aesthetic.