Privacy Policy

When you visit HI-Homes or purchase from our website, we collect information necessary to fulfill your order and optimize your shopping experience:

• Personal Identification Data: Full name, billing address, delivery address, email address, and mobile contact number.
• Order & Transaction Records: Purchased rug styles, dimensions, order dates, payment status, and order communication history.
• Technical & Device Data: IP address, browser type, device identifiers, referring website, and interaction timestamps gathered via cookies.

HI-Homes uses your personal information exclusively for legitimate business and fulfillment purposes:

• Processing, packing, and dispatching your rug orders.
• Sending order confirmation, dispatch notifications, and live courier tracking links.
• Coordinating return pickups, exchanges, and financial refunds.
• Responding to customer support and custom size inquiries.
• Detecting, preventing, and mitigating fraudulent transactions or platform abuse.

All financial transactions conducted on HI-Homes are routed through certified, PCI-DSS compliant payment aggregators (such as Razorpay, Cashfree, or Shopify Payments) in full compliance with Reserve Bank of India (RBI) guidelines.

HI-Homes does not store, view, or retain your credit/debit card numbers, CVVs, net banking credentials, or UPI PINs on any of our internal servers.

We do not sell, rent, or trade your personal data to external advertisers. We only share essential operational details with trusted partners strictly necessary to complete your purchase:

• Freight & Courier Partners: Name, phone number, and delivery address shared with courier partners (Delhivery, BlueDart, DTDC, etc.) solely for cargo delivery.
• Payment Gateways: Order value and transaction identifiers for payment verification.
• Statutory & Legal Compliance: In response to valid legal requests, subpoenas, or official government inquiries under applicable Indian laws.

Our website utilizes standard cookies and session tokens to remember items in your shopping bag, preserve currency selections, and analyze anonymized site traffic patterns. You may choose to disable cookies through your web browser preferences, though doing so may prevent certain interactive features of our storefront from functioning properly.

We will only send promotional emails, new arrival announcements, or seasonal sale previews if you have expressly opted in through our newsletter sign-up or during checkout. You may unsubscribe at any time by clicking the 'Unsubscribe' link at the bottom of our emails or by messaging hihomes.store@gmail.com.

We retain your order transaction records for as long as necessary to fulfill the purposes outlined in this policy, service product warranties, resolve customer claims, and adhere to applicable statutory tax, accounting, and legal requirements under Indian law.

HI-Homes employs industry-standard 256-bit Secure Sockets Layer (SSL) encryption across all web pages. Administrative access to customer order databases is strictly restricted to authorized fulfillment personnel bound by confidentiality agreements.

You have the right to request access to the personal data we hold about you, request corrections to inaccurate contact information, or request the deletion of your account and marketing preferences, subject to statutory record-keeping obligations. To exercise these rights, please email our team at hihomes.store@gmail.com.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer for HI-Homes are provided below:

Grievance Officer: Legal & Compliance Desk
Brand / Entity: HI-Homes
Studio Hub: HI-Homes, Civil Lines, Power House Road (Post Box No. 1B59), Bhadohi, Uttar Pradesh 221401
Email: hihomes.store@gmail.com
Response Time: Within 48 hours of ticket acknowledgment.